Shipping policy
Shipping Policy for Discount Artificial Grass Ltd.
At Discount Artificial Grass Ltd., we strive to deliver your custom-cut artificial grass promptly and with the utmost care. Please review our shipping policy below to understand our delivery process.
1. Delivery Area
- We provide delivery within a 35-mile radius of M35 9DU. Please ensure that your delivery address is within this area before placing an order.
- Orders outside this delivery radius cannot be processed for shipping.
2. Delivery Timeline
- Orders are typically delivered within 3 working days from the time your order is processed.
- Once your order is dispatched, you will receive a notification with an estimated delivery day.
3. Delivery Charges
- Free Delivery within 35 miles of M35 9DU
4. Delivery Process
- Deliveries will be made directly to your provided address. Please ensure that someone is available to receive and inspect the delivery.
- If no one is available at the time of delivery, our team will leave a contact card with instructions to reschedule.
5. Order Tracking
- Currently, we do not offer online tracking. For delivery updates, feel free to contact our team at info@discountgrass.co.uk or phone us on 0161 549 0999
6. Failed Delivery Attempts
- After two failed delivery attempts, additional delivery charges may apply for each subsequent attempt.
7. Inspection Upon Delivery
- Upon receiving your order, please inspect the item for accuracy and condition. In case of any discrepancies or damages, notify us immediately.